The agreement between you and Relos.

01Acceptance of these Terms

How this agreement is formed.

These Terms of Service (the "Terms") are concluded between SIA Valler, a private limited company incorporated under the laws of the Republic of Latvia with registered office at Riga, Latvia ("Relos", "we", "us", or "our"), and the natural or legal person that creates an account on, or otherwise accesses or uses, the Service ("you" or the "Customer").

By creating an account, by checking a box stating that you accept these Terms, or by otherwise accessing or using the Service, you represent that (i) you have read and agree to these Terms, (ii) you have the authority to bind yourself and, where you are acting on behalf of an entity, that entity, and (iii) you meet the eligibility criteria in Section 3. If you do not agree, do not use the Service.

If you use the Service on behalf of an entity, references to "you" include that entity, and you represent that you have the authority to bind that entity to these Terms.

02Definitions

Terms used in this agreement.

Account

The personal or organisational account registered with Relos that allows you to access the Service.

AI Output

Any structured text, transcript, summary, draft, or extracted field produced by the Service from Your Content using AI Models.

Customer Content

All data you submit to the Service, including Captures, Entries, Events, Contacts, and any information about third parties included therein.

Documentation

The user-facing documentation for the Service published by Relos.

Fees

The amounts payable for paid features of the Service as set out in an order form or on the Relos pricing page.

Service

The Relos mobile application, web application, application programming interfaces, and related websites made available by Relos.

03Accounts & eligibility

Who may use the Service, and how to keep your Account secure.

1. Eligibility. The Service is intended for professional use. By using the Service you represent that you are at least eighteen (18) years of age and have the legal capacity to enter into this agreement.
2. Registration. You must provide accurate and complete information when creating your Account and update it promptly when it changes.
3. Authentication. You may register with an email address and password or using a Google OAuth identity. Where 2-factor authentication is triggered, you are responsible for safeguarding your verification codes.
4. Security. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your Account. You must notify Relos immediately at hello@relos.eu of any unauthorised use.
5. One person per account. Individual Accounts are personal to you and may not be shared. Organisations requiring multi-user access must use a workspace plan where available.

04The Service

What Relos provides and what it does not.

1. Grant of use. Subject to these Terms and your payment of any applicable Fees, Relos grants you a non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the term of this agreement, solely for your internal business purposes.
2. Updates. Relos may from time to time modify, add, or remove features of the Service. Relos will not materially reduce the core functionality of a paid plan during its prepaid term without notice and, where material, a pro-rated refund of the unused portion.
3. Beta features. Relos may identify certain features as "beta", "preview", "experimental", or similar. Such features are provided as-is, without warranty, and Relos may discontinue them at any time.
4. Availability. Relos targets but does not guarantee uninterrupted availability. Service-level commitments, if any, are set out in a separate service-level agreement.
5. Support. Relos provides reasonable support in English by email at hello@relos.eu during business hours in Latvia (CET/CEST).

05Your Content

Ownership and licence of Customer Content.

1. Ownership. As between you and Relos, you retain all right, title, and interest in and to Customer Content. Relos does not acquire any right or ownership interest in Customer Content beyond the limited licence granted below.
2. Licence to Relos. You grant Relos a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, and process Customer Content solely to the extent necessary to provide the Service to you, to prevent and address technical or security issues, and to comply with legal obligations. The licence ends when Customer Content is deleted from the Service, subject to routine backup cycles described in the Privacy Policy.
3. Your representations. You represent and warrant that (i) you have the right to submit Customer Content to the Service, (ii) Customer Content does not infringe any third-party intellectual-property or privacy right, and (iii) where Customer Content includes personal data of third parties, you have a valid legal basis for providing it to Relos for the purposes set out in the Privacy Policy.
4. Prohibited content. You will not submit to the Service any content that is unlawful, defamatory, obscene, infringes the rights of a third party, contains malicious code, or is described as prohibited in Section 7.
5. No training on Customer Content. Relos does not use Customer Content to train Relos's proprietary AI models, and has contracted its AI sub-processors not to use Customer Content for training their foundation models. See the Privacy Policy, Section 6, for details.

06AI output & accuracy

Nature and limits of AI-generated content.

1. Statistical output. AI Output is generated by statistical models and may contain inaccuracies, omissions, or content that is misleading, out-of-date, or offensive. AI Output does not constitute legal, medical, financial, or other professional advice.
2. Your responsibility. You are solely responsible for reviewing AI Output before acting on it, and for any decision or communication you make on the basis of AI Output (including any follow-up email drafted by the Service and sent by you).
3. Ownership of AI Output. Subject to your compliance with these Terms, Relos assigns to you all right, title, and interest it may have in AI Output generated from your Captures, to the extent such output qualifies for protection. You acknowledge that AI Output may not be original or protectable and that other users may generate similar or identical output from similar inputs.
4. No professional advice. Without limiting Section 13, Relos makes no warranty as to the accuracy, completeness, or fitness for purpose of AI Output.

07Acceptable use

Conduct that is not permitted on the Service.

You agree not to, and not to permit any third party to:

1. violate any law, regulation, or third-party right in connection with your use of the Service;
2. submit to the Service any content that contains personal data of categories that Relos has advised may not be processed, including the special categories of personal data listed in Article 9(1) GDPR, or any government-issued identifier, financial-account number, or authentication credential;
3. use the Service to send unsolicited commercial communications in violation of applicable anti-spam laws, including the GDPR and ePrivacy Directive (EU), the CAN-SPAM Act of 2003 (US), and the Canadian Anti-Spam Legislation (CASL);
4. reverse-engineer, decompile, or attempt to extract the source code of the Service, except to the extent such restriction is prohibited by applicable law;
5. attempt to gain unauthorised access to the Service or its related systems, or to any account or data belonging to another Customer;
6. interfere with or disrupt the integrity or performance of the Service, including by transmitting malicious code or flooding requests;
7. use the Service to develop or train a competing product or service, or to benchmark the Service for the purpose of publishing results without Relos's prior written consent;
8. resell, sublicense, or otherwise commercially exploit the Service except as expressly permitted under a Relos partner or reseller programme.

08Third-party services

Integrations and enrichment providers.

The Service may interoperate with third-party services (for example, Google for OAuth sign-in, or Apollo.io for contact enrichment). Your use of any such third-party service is governed by the terms of the relevant provider and is at your own risk. Relos does not control, endorse, or assume responsibility for any third-party service.

Where you enable Contact Enrichment, you authorise Relos to transmit the relevant identifier to Apollo.io and to store the returned business-contact attributes in your Account. You may disable Enrichment at any time in Settings.

09Fees, billing & taxes

Amounts payable for the Service.

1. Free tier. Certain features of the Service are offered without charge. Relos may at any time introduce usage limits or discontinue a free tier on reasonable notice.
2. Paid plans. Fees for paid plans are set out on the Relos pricing page or in a separately executed order form. Unless otherwise stated, Fees are quoted exclusive of VAT and other applicable taxes.
3. Payment. Fees are payable in advance on a monthly or annual basis, as selected by you. Fees are non-refundable except as expressly required by these Terms or by mandatory law.
4. Automatic renewal. Paid plans renew automatically for successive periods of the same length unless cancelled before the end of the then-current period.
5. Late payment. Where you are a business customer, Relos may charge statutory late-payment interest on overdue Fees pursuant to Directive 2011/7/EU, as implemented in Latvia.
6. Taxes. You are responsible for all taxes (except taxes on Relos's net income) associated with your use of the Service. Where Relos is required by law to collect VAT, GST, sales tax, or a similar tax, such tax will be added to invoices.

10Intellectual property

Ownership of the Service and feedback.

1. Relos IP. The Service, the Documentation, the Relos brand, and all underlying software, designs, and know-how are and remain the exclusive property of Relos and its licensors. No rights are granted by implication, estoppel, or otherwise except as expressly set out in these Terms.
2. Marks. "Relos", the Relos mark, and related logos are trademarks of Relos. You may not use them without Relos's prior written consent, except for factual identification of Relos as the provider of the Service.
3. Feedback. If you provide Relos with any suggestion, idea, or feedback concerning the Service ("Feedback"), you grant Relos a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use and exploit the Feedback for any purpose without attribution or compensation.

11Confidentiality

Protection of confidential information.

Each party (the "Receiving Party") will treat as confidential any non-public information disclosed to it by the other party (the "Disclosing Party") that is marked or reasonably identifiable as confidential ("Confidential Information"). The Receiving Party will (i) use Confidential Information solely to perform this agreement, (ii) not disclose Confidential Information to any third party except to those of its employees, contractors, or advisers who have a need to know and who are bound by confidentiality obligations no less protective than those set out here, and (iii) protect Confidential Information using at least the standard of care it uses to protect its own confidential information of like kind (and no less than reasonable care). This Section 11 survives termination of this agreement for a period of five (5) years.

12Suspension & termination

When and how this agreement may end.

1. Termination for convenience. You may terminate your Account at any time from Settings or by writing to hello@relos.eu. Termination is effective on the earlier of (i) confirmation by Relos, and (ii) thirty (30) days after receipt.
2. Termination for cause. Either party may terminate this agreement with immediate effect by written notice if the other party materially breaches these Terms and fails to cure the breach within thirty (30) days of written notice.
3. Suspension. Relos may suspend your access to the Service without prior notice where necessary (i) to prevent ongoing harm to the Service or to another Customer, (ii) to comply with legal requirements, or (iii) to address a security vulnerability. Relos will restore access as soon as reasonably practicable after the cause of suspension has ceased.
4. Effect of termination. Upon termination, (i) your right to use the Service ceases, (ii) Relos will delete Customer Content in accordance with the Privacy Policy (subject to any legal retention obligation), and (iii) any Fees accrued up to the effective date of termination become immediately due. Sections that by their nature should survive termination (including Sections 10, 11, 13, 14, 15, 17, and 18) survive.

13Warranties & disclaimers

What Relos does and does not promise.

Relos warrants that it will provide the Service with reasonable skill and care and in accordance with applicable law.

EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE, INCLUDING ALL AI OUTPUT, IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. RELOS DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF A COURSE OF DEALING OR USAGE OF TRADE. RELOS DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUT WILL BE ACCURATE, COMPLETE, OR RELIABLE.

Nothing in this Section 13 excludes or limits any warranty or consumer right that may not be excluded or limited by applicable mandatory law (including, where applicable, Directive (EU) 2019/770 on digital content and digital services, and the UK Consumer Rights Act 2015).

14Limitation of liability

Caps on each party's liability.

1. Excluded damages. To the maximum extent permitted by applicable law, neither party will be liable to the other for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, or data, arising out of or in connection with these Terms or the Service, regardless of the theory of liability and even if the party has been advised of the possibility of such damages.
2. Cap on direct damages. Each party's aggregate liability arising out of or in connection with these Terms or the Service will not exceed the greater of (a) the Fees paid or payable by you to Relos for the Service in the twelve (12) months immediately preceding the event giving rise to the liability, and (b) one hundred euros (€ 100).
3. Exceptions. Nothing in these Terms limits either party's liability for (i) death or personal injury caused by its negligence, (ii) fraud or fraudulent misrepresentation, (iii) breach of Section 11 (Confidentiality), (iv) Relos's indemnification obligations under Section 15, or (v) any liability that cannot be limited or excluded by applicable mandatory law.
4. Consumer carve-out. If you use the Service as a consumer (meaning a natural person acting outside your trade, business, craft, or profession), the limitations in this Section 14 apply only to the extent permitted by applicable consumer-protection law, and nothing in these Terms excludes or limits our liability for (a) breach of an obligation that is essential to the performance of the contract (Kardinalpflichten, under Latvian/EU law) except for the foreseeable damage typical of the contract, or (b) any other liability that may not be excluded or limited under mandatory law.

15Indemnification

Mutual indemnities and procedures.

1. Your indemnity. You will defend, indemnify, and hold harmless Relos, its affiliates, and their respective officers, directors, employees, and agents from and against any third-party claim, demand, or proceeding, and any resulting damages, liabilities, settlements, and reasonable attorneys' fees, arising out of or in connection with (i) your Customer Content, (ii) your breach of Section 5 or 7, or (iii) your unlawful use of the Service.
2. Relos's indemnity. Relos will defend, indemnify, and hold harmless you from and against any third-party claim alleging that the Service, as made available by Relos and used in accordance with these Terms, infringes any intellectual-property right of a third party, and will pay any resulting damages, settlements, and reasonable attorneys' fees finally awarded against you, provided that Relos is not liable to the extent the claim arises from (i) Customer Content, (ii) use of the Service in combination with products or services not provided by Relos, or (iii) modifications to the Service made by a party other than Relos.
3. Procedure. The indemnified party will (a) promptly notify the indemnifying party of the claim, (b) grant the indemnifying party sole control of the defence and settlement of the claim (provided that no settlement admitting liability or imposing an obligation on the indemnified party will be made without its consent, not to be unreasonably withheld), and (c) provide reasonable assistance at the indemnifying party's expense.

16EU consumer rights & withdrawal

Mandatory provisions for consumers in the European Union.

If you are a consumer domiciled in the European Union, the following provisions apply to you in addition to the remainder of these Terms. Where they conflict with any other provision of these Terms, this Section 16 prevails.

1. Right of withdrawal. You have a right to withdraw from a paid subscription contract within fourteen (14) days of its conclusion, without giving any reason, pursuant to Directive 2011/83/EU. To exercise the right, send an unambiguous statement to hello@relos.eu. Relos will reimburse all payments received from you without undue delay and in any event no later than fourteen (14) days after receipt of your withdrawal notice.
2. Immediate performance. By starting to use a paid feature of the Service before the expiry of the withdrawal period and by expressly consenting thereto at the time of purchase, you acknowledge that you lose your right of withdrawal once the Service has been fully performed.
3. Online dispute resolution. The European Commission operates an online dispute-resolution platform at ec.europa.eu/consumers/odr. Relos is not obliged, and does not currently undertake, to resolve disputes through an alternative dispute-resolution body.

17US arbitration & class-action waiver

Binding individual arbitration for US residents. Read carefully.

1. Scope. This Section 17 applies only if you are a resident of the United States. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a "Dispute") will be resolved by binding individual arbitration as set out below.
2. Informal resolution. Before initiating arbitration, you agree to contact hello@relos.eu and attempt in good faith to resolve the Dispute informally for at least sixty (60) days.
3. Arbitration rules. Arbitration will be administered by JAMS under its Comprehensive Arbitration Rules (or Streamlined Arbitration Rules where the amount in controversy is below US$ 250,000). The seat of arbitration will be New York, New York, conducted in English. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.
4. Class-action waiver. You and Relos agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.
5. Exceptions. Nothing in this Section prevents either party from (i) bringing an individual action in small-claims court for any claim within that court's jurisdiction, or (ii) seeking injunctive or equitable relief in a court of competent jurisdiction for the infringement of intellectual-property or confidentiality rights.
6. Opt-out. You may opt out of this Section 17 by sending a written notice to hello@relos.eu within thirty (30) days of first accepting these Terms, stating that you wish to opt out and providing your name, email address associated with your Account, and postal address. Opting out will not affect any other provision of these Terms.
7. Severability. If any provision of this Section 17 is held unenforceable, the remainder will continue in effect, except that if the class-action waiver is held unenforceable as to any particular claim, that claim will proceed in court and all others will remain in arbitration.

18Governing law & jurisdiction

Which law governs and where disputes are heard.

1. Governing law. These Terms are governed by and construed in accordance with the laws of the Republic of Latvia, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
2. Courts. Subject to Section 17 (US arbitration) and to any mandatory jurisdiction granted to consumers under applicable law, the courts of Riga, Latvia have exclusive jurisdiction to settle any Dispute.
3. Consumer courts. If you are a consumer domiciled in the European Union, you may bring proceedings in the courts of the Member State of your domicile, and Relos may bring proceedings against you only in the courts of that Member State, in accordance with Regulation (EU) 1215/2012.

19Changes to these Terms

How we update this agreement.

Relos may update these Terms from time to time. Where the update materially affects your rights or obligations, Relos will notify you at least thirty (30) days before the update takes effect by email or in-app notice. If you do not agree to the updated Terms, you must stop using the Service before they take effect and may terminate your Account without penalty; continued use after the effective date constitutes acceptance.

20General provisions

Miscellaneous.

1. Entire agreement. These Terms, together with the Privacy Policy and any order form executed between the parties, constitute the entire agreement between you and Relos regarding the Service and supersede all prior agreements on the subject.
2. Assignment. You may not assign these Terms without Relos's prior written consent. Relos may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of its assets.
3. Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect, and the invalid provision will be replaced by a valid provision that reflects the parties' original intent.
4. No waiver. Failure or delay by either party to enforce any right under these Terms does not constitute a waiver of that right.
5. Force majeure. Neither party is liable for any failure or delay in performance (other than payment of Fees) caused by an event beyond its reasonable control, including acts of God, war, terrorism, civil unrest, pandemics, power or internet outages, or acts of public authorities.
6. Independent contractors. The parties are independent contractors. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between them.
7. Notices. Notices to Relos must be sent to hello@relos.eu. Notices to you may be sent to the email address associated with your Account or posted in the Service.
8. Language. These Terms are executed in English, which is the governing language. Translations are provided for convenience only.

If you have questions about these Terms, please contact hello@relos.eu.